Policy

Hours of Operation

We are open 9am - 5:00 pm CST (USA) Monday-Friday. You can order at your convenience 24 hours a day via our website. You can also fax an order to +1-509-694-9304 or place an order over the phone by calling 1-877-4-ALTEYA

 

Payment Options

For online orders we accept the following payment methods: Visa, Mastercard, American Express, Discover, eCheck, Google Checkout, and PayPal (coming soon). We process order payments through the payment processing systems of PayPal, Cart32, and Google Checkout - global leaders in online payment solutions. Order payments are usually processed in real-time, however in case of technical issues we may manually process/re-enter orders that were unsuccessfully processed by the automatic payment system. Your use of our website constitutes an agreement to these policies.


We also take payments by checks and wire transfers. Please contact us for more information.

 

Delivery

Orders received after 11am CST are usually processed and shipped from our warehouse on the next business day. Back ordered items not available at the time of processing are sent out as soon as they are available without any extra charge.

Please note that orders are not shipped until full payment has been received and cleared.

 

Domestic and Worldwide Shipping

Most purchases are shipped from our warehouse in the Chicago area. For an additional charge, we can expedite delivery to most destinations. Please call us at +1.312.528.9161 for more details

We ship Worldwide!

Note that once an order is shipped, we cannot be held responsible for delays or damages caused by the shipping carrier or during transit. In the unlikely case that your order is delayed or lost, we will work with you and the shipping carrier to assist you in resolving the situation. Orders can also be insured if such request is initiated by the customer

 

USA Orders

Standard Shipping Rates (USA Destinations)
Order Total Shipping and Handling Charge
Up to $59.95 $3.95
$60.00 and over FREE SHIPPING

 

Shipping Options

Most of the orders are shipped via USPS - United States Postal Service (USPS.com). We accept special carrier requests (FedEx, UPS, DHL, ect.) for orders over $150.

If you want to insure your order, contact us. For our Free shipping options we use Parcel Post and First Class International Mail.

For high value International orders we advise our customers to choose: EMS.

USPS - Delivery Estimated Time (visit USPS.com for more information)

USA Destinations:
First Class Mail (up to 14 ounces) 3 business days
Priority Mail 2 business days
EMS - Express Mail Overnight shipping (to most destinations)
International:
USPS First Class Int. AirMail (up to 4 lbs.) 12+ business days
USPS Priority Int. AirMail 10+ business days
EMS - Express Mail 3-5 business days
 


Europe:  (Contact us for more information)
Parcel Mail  -coming soon
Priority AirMail -coming soon
CitiExpress Mail -coming soon
EMS - Express Mail -coming soon

 

Back-Ordered Items

Most orders are shipped within 24-48 hours. If an item is not in stock, we will ship the order when all items become available.

 

Return Policy

Due to the nature of our products, we cannot accept returned items. Please call us at +1.877-4-ALTEYA if you have any questions.

 

Damages

Damages must be reported to the shipping courier and us immediately. Inspect all packages at the time of receipt. In the event that you receive an order that has been damaged make sure the driver/delivery person noted this fact on the delivery sheet. You should then immediately contact the carrier office so that they can inspect the shipment. If you do not do this within one business day, then you accepted the box in good condition and nothing can be done about the damages. Once a package has been signed for (if customer requested "signature required" service) it is assumed the package was delivered in good order.

Once the order leaves our store, we are not responsible for damages or loss in transit. By placing an order you accept our terms and conditions.

 

Copyright

All information on this website unless stated remains copyright of Alteya, Inc or Alteya Organics, LLC, and related entities. No information on this site, including any text, layout, or images, may be used, reproduced, or published either electronically or on hard copy or in any other format, now or in the future, without our written permission.

 

Legal Disclaimer

The information provided on our website is accurate to the best of our knowledge at the time of inclusion. We (Alteya, Inc and Alteya Organics, LLC) make no representations or warranties about the information provided through this website, including any hypertext links or other items used either directly or indirectly from our website. We reserve the right to make changes and corrections at any time, without notice. We accept no liability for any inaccuracies or omissions in our website and any decisions based on information contained in our website are the sole responsibility of the visitor.

We accepts no liability for any direct, special, indirect or consequential damages, or any other damages of whatsoever kind resulting from whatever cause through the use of any information obtained either directly or indirectly from our website. We cannot be held liable or responsible for any physical or medical conditions resulting from the handling and/or use of any of our products.